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RULA HEALTH

WEBSITE AND MOBILE APP TERMS OF USE

Last Updated: August 2026

Please read these Terms of Use (“Terms”) carefully, as they govern your access to and use of the website located at https://www.rula.com (the “Website”), the Rula Patient mobile application (the “Mobile App”), inclusive of the “Artificial Intelligence (AI) feature” (the “AI Feature”), and related online services operated by Path CCM, Inc. d/b/a Rula Health (“Rula,” “we,” “us,” or “our”). By accessing or using the Website or the Mobile App, you agree to comply with and be bound by these Terms. Your acceptance of these Terms is a condition of your access to and use of the Website and the Mobile App.

These Terms of Use apply to your access to and use of the Website, the Mobile App, and all features and services made available through them, including patient registration, appointment scheduling and management, “Find Care” functionality, provider application features, and patient-provider messaging. These Terms do not apply to the Rula Patient Portal or the Rula Provider Portal, each of which is governed by separate terms of use. If you are seeking to use the Rula Patient Portal or the Rula Provider Portal, please refer to the applicable separate terms of use available at the hyperlinks set forth in the previous sentence.

By visiting the Website or the Mobile App, you acknowledge that you have read and understood these Terms in their entirety and agree to be bound by all provisions of these Terms and our privacy policy (“Privacy Policy”). If you do not agree to be bound by these Terms and our Privacy Policy, you are not authorized to access or use our Website, Mobile App, or their services. The Terms do not apply to the provision of medical care or treatment. Rula provides non-clinical administrative services to certain physician-owned entities that deliver healthcare services including: SUD Specialty Group – CA, Mental Health Specialty Group, P.A., Mental Health Specialty Group NJ, PC, and Mental Health Specialty Group KS, P.A. (collectively, the “Group”). The independent medical practices that comprise the Group engage a network of U.S.-based, licensed healthcare providers (“Providers”) to furnish clinical consultations, treatment, and other healthcare services.

The Group, through its Providers, is solely responsible for providing your care. The Group’s Notice of Privacy Practices (“NOPP”) explains how your health information is used and disclosed. For portions of the Website and the Mobile App, and their functions and services that generate, collect, transmit, or retain your protected health information (“PHI”), the NOPP will govern how your PHI is used and disclosed. The NOPP applies to the Group’s provision of medical care and treatment through its Providers, as well as your use of the Rula Patient Portal. You should carefully review the NOPP, which is available here: https://www.rula.com/privacy-practices/. 

GENERAL WEBSITE AND MOBILE APP TERMS

The following terms apply to all visitors and users of the Website and the Mobile App, regardless of whether you register as a patient or Provider. These provisions set out the general rules for accessing and using the Website and the Mobile App, including eligibility requirements, permitted uses, ownership of content, and important limitations of liability. By continuing to browse, access, or use the Website or the Mobile App, you agree to comply with these general provisions, which are designed to protect both users and Rula and to ensure that the Website and the Mobile App remain safe, secure, and lawful platforms.

Access and Use

Subject to your compliance with these Terms, Rula grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Website, the Mobile App, and their content for your personal, non-commercial purposes only. You agree not to:

• Copy, reproduce, distribute, modify, create derivative works of, publicly display, or publicly perform any portion of the Website or the Mobile App, except as expressly permitted by these Terms.

• Use any data mining, scraping, or similar data-gathering or extraction methods.

• Attempt to gain unauthorized access to any portion of the Website or the Mobile App, other accounts, computer systems, or networks connected to the Website or the Mobile App.

• Use the Website or the Mobile App in any manner that could interfere with their proper operation or with any other person’s use of the Website or the Mobile App.

• Use the Website or the Mobile App for any unlawful, fraudulent, or harmful purpose, or in any way prohibited by these Terms.

All rights not expressly granted to you in these Terms are reserved by Rula and its licensors. Nothing in these Terms transfers to you any ownership or other intellectual property rights in or to the Website, the Mobile App, or their content.

Intellectual Property Rights

The Website, the Mobile App, and all of their contents and functionality, including text, data, software, images, video, audio, logos, trademarks, service marks, source code, and other materials (collectively, the “Content”), are owned by Rula, its licensors, or other providers and are protected by United States and international intellectual property laws. For clarity, Rula and its licensors retain all rights in the AI Feature and the AI Technology (as defined in the AI Feature section below) underlying the AI Feature, including all models, algorithms, model weights, system prompts, embeddings, and related technology. You may not use Rula’s names, logos, trademarks, or other proprietary information without Rula’s express written permission. Any unauthorized use of the Website, the Mobile App, or Content will result in termination of your right to use the Website and the Mobile App and may violate copyright, trademark, and other laws. 

Feedback 

You acknowledge that if you send or transmit any communications or materials to us by mail, email, telephone, or otherwise, suggesting or recommending changes to the Website and Mobile App, including without limitation, new features or functionality relating thereto, or any comments, questions, suggestions, or the like (“Feedback”), we are free to use that Feedback for permissible purposes under applicable law. For the avoidance of doubt, Feedback does not include User Input (as defined in the AI Feature section below), Personal Information, or any other information submitted through the Website or Mobile App. All Feedback is and will be treated as non-confidential. You hereby assign to us all right, title, and interest in, and we are free to use, without any attribution or compensation to you or any third party, any ideas, know-how, concepts, techniques, or other intellectual property rights contained in the Feedback, for any purpose whatsoever, although we have no obligation to acknowledge receipt of or use any Feedback.

No Third-Party Rights

Unless expressly stated in these Terms, nothing in these Terms is intended to create any rights, obligations, duties, or remedies in any person other than you, Rula, the Group, or the Providers. These Terms do not relieve or discharge any obligation or liability that a third party may have to you, Rula, the Group, or the Providers, nor do they grant any third party the right of subrogation or a cause of action against you, Rula, the Group, or the Providers. The Website, Mobile App, and their features are provided solely for your benefit and may not be relied upon by any third party.

Dispute Resolution; Arbitration Agreement

We strive to work in good faith to resolve any concerns you may have about the Website or the Mobile App. If you have an issue, please first contact our customer service team. In some cases, however, a resolution may not be possible.

You and Rula agree that any dispute, claim, or controversy arising out of or relating to these Terms or your access to or use of the Website or the Mobile App, including any services ordered, scheduled, or accessed through the Website or the Mobile App, will be resolved by binding arbitration rather than in court. Arbitration is conducted before a neutral arbitrator instead of a judge or jury, is generally less formal than a lawsuit, and is subject to limited court review. The arbitrator may grant any remedies available in court but must apply the relevant substantive law. By agreeing to these Terms, you and Rula waive the right to a jury trial or to participate in a class action. This arbitration provision will survive termination of these Terms and your relationship with Rula. Before starting arbitration, the party wishing to bring a claim must first send a written notice (“Notice”) by certified mail. Notices to Rula should be sent to Path CCM, Inc. d/b/a Rula Health, Attn: Legal Notice, 5201 Great America Parkway, Suite 320 PMB #234, Santa Clara, CA 95054 or legal@rula.com. If Rula wishes to bring a claim, notice will be sent to your last known address in our records. The Notice must describe the nature and basis of the claim, and the specific relief sought (“Demand”). If the parties do not resolve the claim within thirty (30) days after the Notice is received, either party may commence arbitration or file a claim in small claims court.

The arbitration will be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes, as modified by these Terms, and will be governed by the Federal Arbitration Act. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879. Unless you and Rula agree otherwise, arbitration hearings will take place in the county of your billing address (or, if you reside outside the U.S., in your country of residence at a location reasonably convenient to you). If your claim is for $10,000 or less, you may choose whether the arbitration will be conducted solely on documents, by telephone, or by an in-person hearing. Claims over $10,000 will be handled under the AAA rules regarding hearings. The arbitrator will issue a written decision explaining the essential findings and conclusions.

If the arbitrator awards you more than the value of Rula’s last written settlement offer made before the arbitrator was appointed (or if no offer was made), Rula will pay you the award or $1,000, whichever is greater. Except as provided in these Terms, payment of all filing, administration, and arbitrator fees will be governed by the AAA rules. Each party is responsible for its own attorneys’ fees unless the arbitrator awards fees under applicable law.

YOU AND RULA AGREE THAT CLAIMS MAY ONLY BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING. UNLESS BOTH YOU AND RULA AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

If this arbitration agreement is found to be unenforceable, then the entirety of this section will be null and void, and any claims must be brought exclusively in the state or federal courts located in Los Angeles County, California. In such cases, both you and Rula waive the right to a jury trial.

User Eligibility and Access

To use the Website and the Mobile App, you must meet the following eligibility requirements:

Age Requirement

The Website and the Mobile App are intended for use by individuals who are at least eighteen (18) years old, including parents and legal guardians managing care on behalf of minors. Individuals under eighteen (18) may not register for an account or otherwise directly access or use the Mobile App. However, minors may receive services from Providers through accounts established and managed by a parent or legal guardian who is at least eighteen (18) years old. Parents and legal guardians are solely responsible for supervising and managing a minor’s use of services available through the Website or the Mobile App, including all account activity, communications, and information submitted in connection with the minor’s care. If we learn that personal information has been collected from a minor in a manner inconsistent with these Terms, we will take appropriate steps to delete or restrict such information. If you believe such information has been collected, please contact us using the information provided in the “Contact Us” section of these Terms.

Lawful Use

You may use the Website and the Mobile App only for lawful purposes and in compliance with these Terms. By accessing or using the Website or the Mobile App, you represent and warrant that you are not located in a jurisdiction where access to or use of the Website or the Mobile App is prohibited, and that you are not barred under any applicable laws from using the Website or the Mobile App. Rula may suspend or terminate your access to the Website or the Mobile App at any time if you violate these Terms, if we reasonably suspect fraudulent, unlawful, or unauthorized activity, or as otherwise permitted under these Terms.

Third-Party Services

The Website and the Mobile App may enable access to or contain links to Rula’s and/or third-party websites, services and resources, including social media sites (collectively, “Third-Party Services”). These Third-Party Services are provided for your convenience only. Rula does not control and is not responsible for the content, availability, accuracy, or practices of any Third-Party Services, and the inclusion of a link or access point does not imply Rula’s endorsement or approval. 

Rula may also use cookies, pixels, analytics tools, and similar technologies to operate, maintain, and improve the Website and the Mobile App and to provide a tailored user experience. The use of such technologies is governed by our Privacy Policy. Rula’s use of these tools does not constitute acknowledgment, approval, or authorization for any third party to independently access, read, or use data collected through the Website and Mobile App. Rula does not intentionally assist or encourage any third party in violating the California Invasion of Privacy Act (CIPA) or any similar law, and any collection or use of data by third parties is subject to their own privacy practices and policies.

Your use of Third-Party Services is entirely at your own risk and is subject to the terms, conditions, and privacy policies of those third parties. Rula shall not be liable for any damages, losses, or claims arising from your use of, or reliance on, any Third-Party Services. You are solely responsible for ensuring that your use of Third-Party Services complies with all applicable laws and regulations. Rula reserves the right to modify, suspend, disable, or remove access to any Third-Party Services at any time without notice or liability. Details on how we may share personal information with third parties, including service providers, are set forth in our Privacy Policy.

User Content and Data

The Website and the Mobile App may allow you to share text, comments, feedback, files, images, messages, responses to exercises or assessments, or other materials (“User Content”). You retain ownership of any User Content you submit, but by providing User Content through the Website or the Mobile App, you grant Rula a worldwide, non-exclusive, royalty-free license to use, host, store, reproduce, display, adapt, modify, and share such User Content as necessary to operate, maintain, improve, and provide the Website, the Mobile App, and related services, or to promote Rula’s services, subject to applicable law and our Privacy Policy, except as limited by Section 2(c) regarding the AI Feature.

You represent and warrant that you have all necessary rights to provide your User Content and that your User Content and communications through the Website or the Mobile App do not violate these Terms, infringe the rights of any third party, or contain any unlawful, abusive, threatening, harassing, defamatory, fraudulent, harmful, malicious, or otherwise inappropriate material, including viruses, malware, or other harmful code.

You are solely responsible for your User Content and communications, and for any consequences arising from your submission, posting, messaging, transmission, or sharing of such content through the Website or the Mobile App. Rula reserves the right, but not the obligation, to monitor, review, remove, restrict, or disable access to any User Content or messaging functionality that Rula determines, in its sole discretion, violates these Terms, is inappropriate for the Website or the Mobile App, or may harm Rula, its users, Providers, or third parties. Rula may also suspend or terminate your ability to post, message, communicate, or otherwise access or use the Website or the Mobile App for violations of these Terms or at its sole discretion.

Rula is not responsible for any User Content submitted, posted, or shared by you or other users.

Indemnification

You agree to indemnify, defend, and hold harmless Rula, its affiliates, and their respective officers, directors, employees, agents, and representatives from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your access to, use of, or misuse of the Website, the Mobile App, any related services, or any information made available through the Website or the Mobile App; (ii) your violation of these Terms or any applicable law, rule, or regulation; (iii) any information, content, materials, User Content, or User Input (as defined in the AI Feature section below) you submit, upload, transmit, or otherwise provide to Rula, the Group, or any Providers through the Website or the Mobile App; or (iv) any negligent, wrongful, fraudulent, or unlawful act or omission by you in connection with your access to or use of the Website or the Mobile App, including any infringement, misappropriation, or violation of any third-party rights.

Disclaimer of Warranties

Rula does not guarantee that access to or use of the Website or the Mobile App will be uninterrupted, secure, error-free, or compatible with your device or operating system, or that any defects will be corrected. The Website and the Mobile App, including all content, information, features, and services made available through the Website or the Mobile App, are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.

To the fullest extent permitted by law, Rula disclaims all warranties, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, availability, and quiet enjoyment. You are solely responsible for your use of the Website and the Mobile App, including any reliance on information, content, or services made available through the Website or the Mobile App.

Rula does not warrant that the Website, the Mobile App, their servers, or any content or functionality will be free of viruses, malware, harmful code, or other harmful components. You are responsible for implementing safeguards to protect your devices, accounts, and data, including maintaining appropriate security settings, software protections, backups, and access controls. Any warranties relating to products or services offered, sold, or distributed by Rula or its affiliates are governed by separate applicable terms and conditions, if any.

Limitation of Liability Regarding Use of Website, Mobile App and Services

TO THE FULLEST EXTENT PERMITTED BY LAW, RULA AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE THE WEBSITE, THE MOBILE APP, THEIR CONTENT, OR ANY RELATED OR LINKED SERVICES, REGARDLESS OF THE LEGAL THEORY ASSERTED AND EVEN IF RULA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE WEBSITE, THE MOBILE APP, OR ANY RELATED SERVICES IS TO STOP USING THE WEBSITE, THE MOBILE APP, AND SUCH RELATED SERVICES. TO THE EXTENT THAT ANY PART OF THE ABOVE LIMITATION IS FOUND UNENFORCEABLE, RULA’S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF THE WEBSITE OR THE MOBILE APP WILL NOT EXCEED FIVE HUNDRED DOLLARS ($500).

Force Majeure

We will not be deemed in breach of these Terms or our Privacy Policy, or otherwise liable for any failure or delay in performing our obligations under these Terms, when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, the following force majeure events (“Force Majeure Events”): (a) acts of God; (b) flood, fire, earthquake, explosion, pandemic, epidemic, widespread internet, telecommunications, or power outage, or other technological disruption affecting the Website or the Mobile App; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest; (d) government orders, laws, regulations, actions, or restrictions; (e) embargoes or blockades in effect on or after the date of these Terms; (f) national or regional emergencies; and (g) other events beyond Rula’s reasonable control.

Rula will use reasonable efforts to communicate with you and provide notice within thirty (30) days following a Force Majeure Event, including, where reasonably practicable, notice through the Website, the Mobile App, email, or other available communication channels, and stating the expected duration of the disruption. Rula will also use commercially reasonable efforts to mitigate the impact of the Force Majeure Event and resume performance of its obligations as soon as reasonably practicable after the underlying cause is resolved.

Security

You may not access or attempt to access any portion of the Website or the Mobile App without authorization, interfere with the operation or security of the Website or the Mobile App, or attempt to circumvent any security, authentication, or access-control measures. Prohibited activities include, without limitation, probing, scanning, or testing system vulnerabilities; using automated tools such as scrapers, crawlers, or bots to access the Website, the Mobile App, or any Content; reverse engineering or attempting to extract source code from the Mobile App except to the extent expressly permitted by applicable law; or otherwise attempting to gain unauthorized access to data, accounts, systems, or networks connected to the Website or the Mobile App.

Violations may result in civil or criminal liability, and Rula may cooperate with law enforcement authorities in investigating and prosecuting such violations. If the Website or the Mobile App requires you to create an account or access password-protected or secure areas, you must use only your assigned credentials, maintain the confidentiality and security of your login information and devices, and accept responsibility for all activity occurring under your account.

You are responsible for maintaining the security of any device used to access the Website or the Mobile App, including by using device passcodes, biometric protections, and updated operating systems and security software where available. Rula uses reasonable safeguards to protect your personal information, as described in our Privacy Policy.

Revisions and Termination

Rula reserves the right, in its sole discretion, to suspend or terminate your access to all or any part of the Website or the Mobile App, with or without cause and with or without notice, including if Rula believes you have violated these Terms or engaged in fraudulent, abusive, unlawful, or unauthorized activity. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. These Terms constitute the entire agreement between you and Rula with respect to your access to and use of the Website and the Mobile App, except as supplemented by any additional terms applicable to specific services, features, or products. Rula may revise these Terms from time to time in its sole discretion by updating the Terms on the Website or through the Mobile App. You should periodically review these Terms to stay informed of any updates. Your continued access to or use of the Website or the Mobile App after revised Terms become effective constitutes your acceptance of the revised Terms.

Because artificial intelligence technology evolves rapidly, Rula may update or replace the AI Technology (as defined in the AI Feature section below) used to provide the AI Feature from time to time. As a result, AI Output (as defined in the AI Feature section below) may change over time, including with respect to tone, functionality, capabilities, or accuracy.

Certain provisions of these Terms may be supplemented or superseded by expressly designated legal notices, guidelines, policies, or additional terms applicable to specific pages, features, functionality, or services made available through the Website or the Mobile App.

Contact Us:

Path CCM, Inc. d/b/a Rula Health

Address: 5201 Great America Parkway, Suite 320 PMB #234, Santa Clara, CA 95054

Phone Number: 323-205-7088

E-Mail Address: privacy@rula.com

PATIENT USERS – REGISTRATION AND BOOKING

Account Creation and Patient Registration

To access certain features and services available through the Website or the Mobile App, including scheduling and managing appointments, viewing session information, accessing resources, communicating with Providers, and managing account information, you may be required to create an account. By registering for an account, you agree to provide true, accurate, current, and complete information (“Registration Information”) and to maintain and promptly update such Registration Information to keep it accurate and complete at all times. If you provide any information that is untrue, inaccurate, outdated, or incomplete, or if Rula reasonably suspects that such information is inaccurate or unauthorized, Rula may suspend, restrict, or terminate your account and access to the Website or the Mobile App.

You are solely responsible for maintaining the confidentiality and security of your login credentials, devices, and account access information, and for all activities that occur under your account. You agree not to share your credentials, permit any other person to access your account, or otherwise compromise the security of your account. You must promptly notify Rula of any unauthorized use of your account, suspected security breach, or other security concern. Rula is not responsible or liable for any loss or damage arising from your failure to maintain the security of your account or devices.

By creating an account, you represent and warrant that you are at least eighteen (18) years old, or that you are the parent or legal guardian of a minor for whom the account is being created and used. Rula may require proof of age, identity, or legal authority at any time. Each user may maintain only one active account unless otherwise expressly authorized by Rula. Rula reserves the right to suspend, restrict, or terminate duplicate, false, fraudulent, or otherwise unauthorized accounts, or to suspend or terminate your access to the Website or the Mobile App if you violate these Terms or misuse the Website or the Mobile App.

No Medical Care or Advice

Rula is not a medical group and does not provide medical advice, diagnosis, or treatment. Rula provides administrative and technology services through the Website and the Mobile App on behalf of the Group, including scheduling, patient registration, messaging functionality, access to educational resources and exercises, and related support tools. All telemedicine consultations, clinical services, diagnoses, treatment recommendations, and other healthcare services facilitated, scheduled, accessed, or supported through the Website or the Mobile App are provided exclusively by licensed Providers engaged by the Group.

Rula does not own or operate medical practices and does not employ, supervise, or control the Providers delivering care. Clinical judgment and responsibility for patient care rest solely with the Group and its Providers. Patients should direct all questions regarding medical care or treatment to their Provider or the Group.

The Website and the Mobile App may provide access to educational content, self-guided exercises, wellness tools, articles, session summaries, and other mental health-related resources (“Resources”). These Resources are provided for informational and educational purposes only and do not constitute medical advice, diagnosis, or treatment, and are not a substitute for professional healthcare services.

Not For Emergencies

The Website, the Mobile App, and their services, including any messaging functionality, are not intended for medical emergencies or urgent situations and are not monitored continuously. You should never disregard, avoid, or delay obtaining medical advice from your physician or another qualified healthcare provider because of something you have read on the Website or the Mobile App. If you believe you are experiencing a medical emergency, mental health crisis, suicidal ideation, or any condition requiring immediate attention, call 9-1-1 or dial 9-8-8 immediately.

You should seek emergency care or follow-up care when recommended by a Provider or whenever you believe it is necessary. You should also continue consulting with your primary care provider and any other healthcare professionals involved in your care. Always seek the advice of a physician or other qualified healthcare provider with any questions you may have regarding a medical condition, and before starting, stopping, or modifying any course of treatment.

Availability of the Website and Mobile App

You represent and warrant that you are not a person barred from accessing or using the Website or the Mobile App under the laws of the United States or any other applicable jurisdiction. Access to and use of the Website, the Mobile App, and related services are limited to users located in U.S. states where such services are made available by Rula and the Group. Although the Website and the Mobile App may be accessible from various locations, your ability to obtain consultations, prescriptions, messaging functionality, or other clinical services depends on applicable state licensure requirements, prescribing rules, and other legal and regulatory restrictions. The Website, the Mobile App, and related services are not intended for use outside the United States, and accessing or using the Website or the Mobile App from jurisdictions where their content or services are unlawful, or where Rula does not make such services available, is prohibited.

Online Payments

You may be asked to pay for services through the Website or the Mobile App, including for booking or receiving healthcare services. Rula engages secure third-party payment processors to collect and process payments in compliance with applicable payment card industry standards, including Payment Card Industry Data Security Standard (PCI-DSS). Rula or its payment processors may request limited payment information, such as your name, billing address, payment card information, and expiration date, in order to process transactions.

All payment information is handled using commercially reasonable security measures. By submitting payment information through the Website or the Mobile App, you represent and warrant that: (i) the payment information you provide is accurate and complete; (ii) you are authorized to use the selected payment method; and (iii) you authorize the applicable charges and represent that your financial institution will honor such charges.

PROVIDER USERS ONLY – APPLICATION AND ACCESS

Applicability

This section applies only to licensed healthcare Providers who are engaged or contracted by the Group to provide healthcare services to patients of the Group.  If you are not a Provider engaged or contracted by the Group, this section does not apply to you. Some of the services Rula provides through the Website are intended to assist Providers in the delivery of care, such as registration, scheduling, credentialing, communication, documentation, and administrative support. These Provider User terms apply only to provider-facing functionality made available through the Website and do not supersede any separate Provider Portal terms.

Provider Applicability

To register as a Provider with Rula and utilize the Website in such capacity, you must be a licensed physician, nurse practitioner, or other qualified healthcare professional engaged or contracted by the Group to provide services to patients. By registering, you represent and warrant that you: (a) hold all required licenses, certifications, and authorizations necessary to practice in the jurisdiction(s) where you deliver care; (b) are in good standing with all applicable licensing boards and regulatory authorities; and (c) will comply with all applicable federal, state, and local laws, regulations, and medical board rules in connection with your use of the Website and delivery of services. Providers acknowledge that their relationship with patients is solely between the Provider and the patient. Patients do not have a physician–patient relationship with Rula. Rula does not practice medicine and does not provide medical services. Certain services offered through the Website are intended only to assist Providers in delivering care (including scheduling, communication, documentation, and administrative support) and do not constitute medical advice or treatment.

Rula does not provide medical advice, legal advice, or compliance guidance. Providers are responsible for seeking their own legal and regulatory counsel and for ensuring compliance with all applicable laws, rules, and regulations. The Website and its content should not be relied upon to determine compliance obligations.

Independent Provider Judgment

Providers are solely responsible for the provision of medical services, including exercising independent professional judgment and complying with all applicable standards of care. The Website may assist in facilitating care but is not a substitute for in-person assessment when reasonably necessary. Providers must inform patients when services delivered through the Website may not be a complete or adequate substitute for in-person care. The Provider–patient relationship exists solely between the Provider (and/or Group) and the patient. Providers are responsible for obtaining informed consent, providing notices, and maintaining accurate records of care.

Provider Indemnification

Providers agree to defend, indemnify, and hold harmless Rula from any claims arising out of the Provider’s use of the Website or the provision of medical services, including claims by or on behalf of patients or third parties. Providers may not settle any claim involving Rula without Rula’s prior written consent.

Provider Content

If a Provider submits, uploads, or provides content through the Website (“Provider Content”), the Provider represents and warrants that they have the legal right to do so, and that such content will not:

• Be defamatory, abusive, obscene, harassing, fraudulent, pornographic, or unlawful;

• Infringe the intellectual property or privacy rights of others; or

• Contain viruses or harmful components.

Providers remain solely responsible for all Provider Content. By submitting Provider Content, the Provider grants Rula a royalty-free, irrevocable, transferable license to use, copy, modify, publish, and distribute such content in any form or medium. Rula has no obligation to maintain Provider Content, provide compensation, or respond to submissions, and reserves the right to remove or edit content at its discretion.

Privacy and Compliance with Laws

Providers agree to use the Website and its services only in ways that comply with all applicable laws and regulations, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and related privacy and security rules as well as applicable state privacy laws. Providers are responsible for safeguarding patient information, using the Website solely for authorized purposes, and ensuring that all patient data is handled in accordance with HIPAA, state privacy laws, and the Group’s policies.

AI FEATURE 

These Terms also govern your access to and use of Rula’s AI Feature, which is an artificial intelligence-driven tool, and related services made available through the Mobile App or other digital services. For purposes of this AI Feature section, “User” means an individual who accesses or uses the AI Feature. By accessing or using the AI Feature, you agree to be bound by these Terms.

THE AI FEATURE IS NOT MEDICAL CARE, BEHAVIORAL HEALTH TREATMENT, PSYCHOTHERAPY, COUNSELING, DIAGNOSIS, CLINICAL GUIDANCE, CRISIS INTERVENTION, OR EMERGENCY SUPPORT. DO NOT USE THE AI FEATURE IN AN EMERGENCY, CRISIS, OR OTHER URGENT SITUATION. CALL 911 OR YOUR LOCAL EMERGENCY SERVICES IN AN EMERGENCY. CALL OR TEXT 988 FOR A MENTAL HEALTH OR SUBSTANCE USE CRISIS.

1. Definitions

“AI Output” means information, data, materials, text, images, code, works, or other content generated by or otherwise output from the AI Feature in response to User Input.

“AI Technology” means any and all machine learning, deep learning, natural language processing, and other artificial intelligence technologies, including statistical learning algorithms, models (including large language models, foundation models and fine-tuned models), neural networks, and other artificial intelligence tools or methodologies, all software implementations of any of the foregoing, capable of generating, analyzing, classifying, predicting, recommending, or otherwise processing various types of content (including text, images, video, audio, or computer code) based on User Input or user-supplied prompts.

“Personal Information” means information that: (a) identifies or can be used to identify an individual including, without limitation, names, signatures, addresses, telephone numbers, email addresses, health records, medical information, or inferences drawn from other personal information and other unique identifiers; or (b) can be used to authenticate an individual including, without limitation, user identification and account access credentials or passwords.

“Process” means to take any action or perform any operation or set of operations that the AI Feature is capable of taking or performing on any data, information, or other content, including to collect, receive, input, upload, download, record, reproduce, store, organize, combine, log, catalog, cross-reference, manage, maintain, copy, adapt, alter, translate, or make other improvements or derivative works, process, weigh, perform statistical analysis, retrieve, output, consult, use, perform, display, disseminate, transmit, submit, post, transfer, disclose, or otherwise provide or make available, or block, erase, or destroy. “Processing” and “Processed” have correlative meanings.

“Rula IP” means the AI Feature, AI Technology, software (including source code and object code), algorithms, models (including model weights and parameters), APIs, databases, data structures, Training Data, documentation, trade secrets, know-how, methodologies, interfaces, trademarks, logos, and all intellectual property and proprietary rights owned by or licensed to Rula, together with all improvements, modifications, enhancements, updates, and derivative works thereof.

“Third-Party Products” means any products, technology, content, data, services, information, websites, or other materials that are owned by third parties and are included in, incorporated into, or accessible through the AI Feature, including any third-party AI Technology.

“Training Data” means any and all information, data, materials, text, prompts, images, code, and other content that is used by or on behalf of Rula to train, validate, test, retrain, or improve any AI Technology incorporated into or used with, in connection with, or in support of, the AI Feature.

“User Input” means information, data, materials, text, prompts, images, works, code, or other content that is input, entered, posted, uploaded, submitted, transferred, or otherwise transmitted by or on behalf of User through the AI Feature. 

2. Access and Use.

a. Use Restrictions. User shall not use the AI Feature for any purposes beyond the scope of the access granted in these Terms. User shall not at any time, directly or indirectly: (i) reverse engineer, disassemble, decompile, decode, adapt, or duplicate the AI Feature, reproduce Training Data, engage in model extraction, model inversion, or membership inference attacks, or otherwise attempt to derive or gain access to any source code, algorithm, model, model weights and parameters, training methodologies, or other underlying AI Technology or component of the AI Feature, in whole or in part; (ii) access or use the AI Feature or any AI Output to develop, train, fine-tune, or improve any other AI Technology or any competing or similar product or service; (iii) use the AI Feature to create or generate AI Output, or use AI Output, in a manner that you know or reasonably should know infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law, regulation, or rule; (iv) submit more Personal Information than is reasonably necessary to use the AI Feature, including sensitive information unrelated to the AI Feature, such as Social Security numbers, financial account credentials, payment card information, or government-issued identification numbers, or submit Personal Information about any third party without appropriate authorization; (v) use the AI Feature to generate content for the purpose of creating, training, or improving any machine learning model or AI system; (vi) use the AI Feature to generate content that impersonates any person or entity, or falsely states or misrepresents your affiliation with any person or entity; (vii) use the AI Feature for any commercial purpose, including to provide services to third parties; or (viii) attempt to bypass, disable, manipulate, or interfere with any safety mechanisms, guardrails, system prompts, access controls, rate limits, or other technical protections incorporated into the AI Feature or any AI Technology, including through prompt injection, jailbreaking, adversarial prompting, automated querying, or similar techniques.

b. Aggregated Statistics. Notwithstanding anything to the contrary in these Terms, Rula may monitor User’s use of the AI Feature and collect and compile data and information related to User’s use of the AI Feature to be used by Rula in an aggregated and anonymized manner, including to compile statistical and performance information related to the provision, improvement and operation of the AI Feature and the AI Technology (“Aggregated Statistics”). As between Rula and User, all right, title, and interest in Aggregated Statistics, and all intellectual property rights therein, belong to and are retained solely by Rula. User agrees that Rula may use Aggregated Statistics for any lawful business purpose, including to analyze, improve, and enhance the AI Feature and AI Technology, and make publicly available Aggregated Statistics to the extent and in the manner permitted under applicable law. For clarity, Rula’s collection or use of Aggregated Statistics or usage data does not constitute clinical monitoring, clinical review, care management, or review by User’s therapist or care team.

c. License to User Input. As between User and Rula, User retains any rights User may have in User Input. User grants Rula and its service providers a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, process, analyze, and otherwise use User Input solely as necessary to provide, operate, maintain, secure, troubleshoot, and support the AI Feature; comply with applicable law; enforce these Terms; and as otherwise described in the Privacy Policy. This license continues only for so long as reasonably necessary for those purposes, subject to applicable legal, regulatory, security, backup, and record-retention requirements. Rula does not use User Input to train foundation AI models except as described in the Privacy Policy.

d. Suspension. Notwithstanding anything to the contrary in these Terms, Rula may, in its sole discretion and without prior notice, temporarily or permanently suspend User’s access to any portion or all of the AI Feature or terminate these Terms and User’s access to the AI Feature if: (i) Rula reasonably determines that (A) there is a threat or attack on any of the Rula IP; (B) User’s use of the Rula IP disrupts or poses a security risk or other harm to the Rula IP, to Rula, or to any other User or vendor of Rula; (C) Rula's provision of the AI Feature to you or any other User is prohibited by applicable law; or (ii) any vendor of Rula has suspended or terminated Rula's access to or use of any third-party services or products required to enable User to access and use the AI Feature. Rula will have no liability for any damages, liabilities, losses (including any loss of data or User Input), or any other consequences that User may incur as a result of a suspension of the AI Feature or termination of these Terms.

e. Voice. Some features may allow voice input. By selecting to use voice-enabled features, User consents to the recording and processing of User’s spoken communications for these purposes. Speech recognition and AI Technology may not be error-free.

3. Service Limitations

a. Nature of the AI Feature; Not Medical Treatment. The AI Feature is intended to provide self-guided, informational, educational, and general support resources that may be used outside of scheduled psychotherapy sessions. The AI Feature is intended solely as a personal support tool; it does not replace licensed healthcare and medical professionals and is not intended to function as a medical device. The AI Feature is not medical care, health care, behavioral health treatment, psychotherapy, counseling, clinical decision-making, crisis intervention, care management, diagnosis, treatment, or professional advice. The AI Feature is not intended to replace, supplement, or modify any care, treatment plan, safety plan, clinical recommendation, medication, or advice provided by User’s therapist, physician, psychiatrist, or other licensed health care professional. By accessing or using the AI Feature, User acknowledges and agrees that the AI Feature does not constitute health care, medical treatment, or behavioral health treatment.

b. Rula’s Role. Rula is a management services organization and technology provider. Rula is not a licensed medical, mental health, or behavioral health care provider and does not itself provide psychotherapy, counseling, medical care, behavioral health treatment, diagnosis, or clinical advice. The AI Feature is separate from the clinical care, treatment, therapy, counseling, or other professional services provided to User by User’s therapist, physician, psychiatrist, or other licensed health care professional. User’s use of the AI Feature does not replace, supplement, modify, or become part of User’s treatment plan or clinical relationship with any licensed provider. Any licensed clinicians or professional entities involved in User’s care are separate from Rula and remain solely responsible for their own professional judgment and clinical services. Use of the AI Feature does not establish a physician-patient, therapist-patient, counselor-patient, fiduciary, or other professional relationship between User and Rula.

c. No Clinical Monitoring. The AI Feature is not monitored by User’s therapist, care team, physician, psychiatrist, or other licensed health care professional. The AI Feature is not intended to monitor User’s health, symptoms, condition, safety, or risk level, and should not be used to communicate urgent, time-sensitive, or clinically important information to User’s care team. Rula does not routinely monitor or review User Input and does not guarantee that any User Input will be reviewed by a person, escalated to a clinician, or acted upon.  If User wants your therapist, care team, or another health care provider to know something, User should contact that individual or provider directly through the communication channels they have instructed User to use. For additional information about how Rula collects, uses, discloses, retains, and otherwise processes information submitted through the AI Feature, please review our Privacy Policy.

d. Appropriateness of Use. User is responsible for determining whether the AI Feature is appropriate for your personal use and circumstances. The AI Feature may not be appropriate for all individuals, conditions, symptoms, situations, or needs. User should use your own judgment when deciding whether to access or continue using the AI Feature, and User should stop using the AI Feature if you believe it is not helpful, appropriate, or safe for you.

e. No Liability for Clinical or Emergency Use. To the fullest extent permitted by applicable law, Rula will not be responsible or liable for any decision, action, omission, outcome, injury, loss, or damages arising out of or relating to User’s use of, misuse of, or reliance on the AI Feature or any AI Output as medical care, behavioral health treatment, psychotherapy, counseling, diagnosis, clinical advice, crisis intervention, emergency support, or a substitute for care from a licensed health care professional. User acknowledges and agrees that the AI Feature is not intended to identify, monitor, prevent, respond to, or resolve any medical, mental health, safety, or crisis condition, and that Rula has no obligation to monitor your use of the AI Feature, review User Input, escalate any communication to your care team or a licensed clinician, or intervene in any medical, mental health, or safety situation.

f. Safety Filters. Rula may implement automated content moderation systems, safety filters, or other technical safeguards designed to prevent certain prompts, requests, or AI Output. These safeguards may refuse to generate responses, limit functionality, or produce modified responses. Rula does not guarantee that such safeguards will detect or prevent all prohibited content or misuse. For the avoidance of doubt, and as described in Section 3(c), the AI Feature is not subject to clinical monitoring by User’s therapist, care team, physician, psychiatrist, or any other licensed health care professional.

g. Variability of AI Output. AI Output may vary in quality, accuracy, completeness, relevance, or usefulness depending on the language, dialect, accent, phrasing, mode of interaction (including text or voice), accessibility needs, disability, or other characteristics of a User or User Input. As a result, AI Output may not perform equally or consistently across all Users or circumstances. 

4. User Responsibilities

a. User Input. User is solely responsible for all User Input you submit to the AI Feature. User represents and warrants that your User Input is accurate and not misleading. User acknowledges that the quality, accuracy, and relevance of AI Output may depend on the User Input you provide.

b. Use of AI Output. User is solely responsible for evaluating AI Output, including through your own independent judgment where appropriate, for accuracy, completeness, and suitability for your intended use before relying on, sharing, or otherwise using such AI Output. You assume all risks associated with your reliance on any AI Output and with any decisions, actions, or omissions based on such AI Output. You understand that any AI Output should not be treated as, and does not constitute, medical advice, psychotherapy, or mental health treatment and acknowledge that such AI Output may not be aligned with your care plan or any guidance provided to you by licensed healthcare professionals. Rula does not guarantee that AI Output generated at one time will remain available or that identical User Input will generate the same AI Output in the future.

c. Third-Party Products. Certain third-party AI Technology used in connection with the AI Feature may be subject to additional pass-through terms presented to you through the Mobile App.

5. Disclaimer 

USER ACKNOWLEDGES THAT, GIVEN THE NATURE OF THE AI FEATURE AND AI TECHNOLOGY, AI OUTPUT: (I) MAY BE INACCURATE, INCOMPLETE, MISLEADING, BIASED, OFFENSIVE, OR OTHERWISE UNSUITABLE FOR ANY PARTICULAR PURPOSE; (II) MAY BE THE SAME AS OR SIMILAR TO OUTPUT THAT THE AI FEATURE GENERATES FOR OTHER USERS; (III) MAY BE SUBJECT TO THIRD-PARTY TERMS, INCLUDING, AS APPLICABLE, OPEN-SOURCE LICENSES, AND (IV) DOES NOT NECESSARILY REFLECT, AND MAY BE INCONSISTENT WITH, THE VIEWS OF RULA OR ANY THIRD PARTY.

6. Reliance on AI Output

User acknowledges that artificial intelligence is an evolving technology that may produce inaccurate, incomplete, inconsistent, or unexpected results. AI Output may not be tailored to your specific circumstances and may not be reviewed in real time. User is solely responsible for determining whether AI Output is appropriate for your intended use and should not rely exclusively on AI Output when making decisions that may affect your legal rights, finances, safety, health, or other significant interests.

7. Export Regulation

The AI Feature utilizes software and technology that may be subject to US export control laws, including the US Export Administration Act and its associated regulations. User shall not, directly or indirectly, export, re-export, or release the AI Feature or the software or technology included in the AI Feature to, or make the AI Feature or the software or technology included in the AI Feature accessible from, any jurisdiction or country to which export, re-export, or release is prohibited by law, regulation, or rule. User shall comply with all applicable federal laws, regulations, and rules, and complete all required undertakings (including obtaining any necessary export license or other governmental approval), prior to exporting, re-exporting, releasing, or otherwise making the AI Feature or the software or technology included in the AI Feature available outside the US.