Last Updated: November 2025Please read these Terms of Use (“Terms”) carefully, as they govern your access to and use of the website operated by Path CCM, Inc. d/b/a Rula Health (“Rula,” “we,” “us,” or “our”). By accessing or using https://www.rula.com (the “Website”) and its related services, you agree to comply with and be bound by these Terms. Your acceptance of these Terms is a condition of your use of the Website.
These Terms of Use apply to your access and use of all features available through the Website, including patient registration, booking, “Find Care”, and the provider application features. These Terms do not apply to the Rula Patient Portal or the Rula Provider Portal. If you are seeking to use those services, please refer to their separate terms of use available at the hyperlinks set forth in the previous sentence.
By visiting the Website, you acknowledge that you have read and understood these Terms in their entirety and agree to be bound by all provisions of these Terms and our privacy policy ("Privacy Policy"). If you do not agree to be bound by these Terms and our Privacy Policy, you are not authorized to access or use our Website and its services. For clarity, these Terms govern only your access to and use of the Website. The Terms do not apply to the provision of medical care or treatment. Rula contracts with various independent medical groups (collectively, the “Group”) to deliver health services. The Group is composed of independent medical practices that use a network of U.S.-based, licensed health care providers (“Providers”) to deliver clinical consultations, services, and treatment.
The Group, through its Providers, is solely responsible for providing your care. The Group’s Notice of Privacy Practices (“NOPP”) explains how your health information is used and disclosed. For portions of the Website and its services that generate, collect, transmit, or retain your protected health information (“PHI”), the NOPP will govern how your PHI is used and disclosed. The NOPP applies to the Group’s provision of medical care and treatment through its Providers, as well as your use of the Rula Patient Portal. You should carefully review the NOPP, which is available here: https://www.rula.com/privacy-practices/.
The following terms apply to all visitors and users of the Website, regardless of whether you register as a patient or Provider. These provisions set out the general rules for accessing and using the Website, including eligibility requirements, permitted uses, ownership of Website content, and important limitations of liability. By continuing to browse or use the Website, you agree to comply with these general provisions, which are designed to protect both users and Rula and to ensure that the Website remains a safe, secure, and lawful platform.
Access and UseSubject to your compliance with these Terms, Rula grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Website and its content for your personal, non-commercial purposes only. You agree not to:
Copy, reproduce, distribute, modify, create derivative works of, publicly display, or publicly perform any portion of the Website, except as expressly permitted by these Terms.
Use any data mining, scraping, or similar data-gathering or extraction methods.
Attempt to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to the Website.
Use the Website in any manner that could interfere with its proper operation or with any other person’s use of the Website.
Use the Website for any unlawful, fraudulent, or harmful purpose, or in any way prohibited by these Terms.
All rights not expressly granted to you in these Terms are reserved by Rula and its licensors. Nothing in these Terms transfers to you any ownership or other intellectual property rights in or to the Website or its content.
Intellectual Property RightsThe Website and all of its contents and functionality, including text, data, software, images, video, audio, logos, trademarks, service marks, source code and other materials (collectively, the “Content”), are owned by Rula, its licensors, or other providers and are protected by United States and international intellectual property laws. You may use the Website and Content only for your personal, non-commercial purposes. Except for limited personal use (such as temporary copies created by your computer or browser, or printing a reasonable number of pages for your own reference), you may not copy, distribute, modify, display, perform, republish, download, store, transmit, or create derivative works from the Content without Rula’s prior written consent.
You may not use Rula’s names, logos, trademarks, or other proprietary information without Rula’s express written permission. Any unauthorized use of the Website or Content will result in termination of your right to use the Website and may violate copyright, trademark, and other laws.
No Third-Party RightsUnless expressly stated in these Terms, nothing in these Terms is intended to create any rights, obligations, duties, or remedies in any person other than you, Rula, the Group, or the Providers. These Terms do not relieve or discharge any obligation or liability that a third party may have to you, Rula, the Group, or the Providers, nor do they grant any third party the right of subrogation or a cause of action against you, Rula, the Group, or the Providers. The Website and its features are provided solely for your benefit and may not be relied upon by any third party.
Dispute Resolution; Arbitration AgreementWe strive to work in good faith to resolve any concerns you may have about the Website. If you have an issue, please first contact our customer service team. In some cases, however, a resolution may not be possible.
You and Rula agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Website, including services ordered or purchased through the Website, will be resolved by binding arbitration rather than in court. Arbitration is conducted before a neutral arbitrator instead of a judge or jury, is generally less formal than a lawsuit, and is subject to limited court review. The arbitrator may grant any remedies available in court but must apply the relevant substantive law. By agreeing to these Terms, you and Rula waive the right to a jury trial or to participate in a class action. This arbitration provision will survive termination of these Terms and your relationship with Rula. Before starting arbitration, the party wishing to bring a claim must first send a written notice (“Notice”) by certified mail. Notices to Rula should be sent to Path CCM, Inc. d/b/a Rula Health, Attn: Legal Notice, 5201 Great America Parkway, Suite 320 PMB #234, Santa Clara, CA 95054 or legal@rula.com. If Rula wishes to bring a claim, notice will be sent to your last known address in our records. The Notice must describe the nature and basis of the claim, and the specific relief sought (“Demand”). If the parties do not resolve the claim within thirty (30) days after the Notice is received, either may commence arbitration or file a claim in small claims court.
The arbitration will be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes, as modified by these Terms, and will be governed by the Federal Arbitration Act. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879. Unless you and Rula agree otherwise, arbitration hearings will take place in the county of your billing address (or, if you reside outside the U.S., in your country of residence at a location reasonably convenient to you). If your claim is for $10,000 or less, you may choose whether the arbitration will be conducted solely on documents, by telephone, or by an in-person hearing. Claims over $10,000 will be handled under the AAA rules regarding hearings. The arbitrator will issue a written decision explaining the essential findings and conclusions.
If the arbitrator awards you more than the value of Rula’s last written settlement offer made before the arbitrator was appointed (or if no offer was made), Rula will pay you the award or $1,000, whichever is greater. Except as provided in these Terms, payment of all filing, administration, and arbitrator fees will be governed by the AAA rules. Each party is responsible for its own attorneys’ fees unless the arbitrator awards fees under applicable law.
YOU AND RULA AGREE THAT CLAIMS MAY ONLY BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING. UNLESS BOTH YOU AND RULA AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.
If this arbitration agreement is found to be unenforceable, then the entirety of this section will be null and void, and any claims must be brought exclusively in the state or federal courts located in Los Angeles County, California. In such cases, both you and Rula waive the right to a jury trial.
User Eligibility and AccessTo use the Website, you must meet the following eligibility requirements:
Age RequirementThe Website is not intended for use by children under 13. You represent and warrant that you are at least 13 years old. If you are under 13, you may not register for an account, submit any personal information, or otherwise use the Website. If we learn that we have inadvertently collected personal information from a child under 13, we will promptly delete that information. If you believe we may have collected such information, please contact us at the information provided in the “Contact Us” section of these Terms.
Lawful UseYou may use the Website only for lawful purposes and in compliance with these Terms. By accessing the Website, you represent and warrant that you are not located in a jurisdiction where access to the Website is prohibited, and that you are not barred under any applicable laws from using the Website.
Rula may suspend or terminate your access to the Website at any time if you violate these Terms, if we reasonably suspect fraudulent or unauthorized activity, or as otherwise permitted under these Terms.
Third-Party ServicesThe Website may enable access to or contain links to Rula’s and/or third-party websites, services and resources, including social media sites (collectively, “Third-Party Services”). These Third-Party Services are provided for your convenience only. Rula does not control and is not responsible for the content, availability, accuracy, or practices of any Third-Party Services, and the inclusion of a link or access point does not imply Rula’s endorsement or approval.
Rula may also use cookies, pixels, analytics tools, and similar technologies to operate, maintain, and improve the Website and to provide a tailored user experience. The use of such technologies is governed by our Privacy Policy. Rula’s use of these tools does not constitute acknowledgment, approval, or authorization for any third party to independently access, read, or use data collected through the Website. Rula does not intentionally assist or encourage any third party in violating the California Invasion of Privacy Act (CIPA) or any similar law, and any collection or use of data by third parties is subject to their own privacy practices and policies.
Your use of Third-Party Services is entirely at your own risk and is subject to the terms, conditions, and privacy policies of those third parties. Rula shall not be liable for any damages, losses, or claims arising from your use of, or reliance on, any Third-Party Services. You are solely responsible for ensuring that your use of Third-Party Services complies with all applicable laws and regulations. Rula reserves the right to modify, suspend, disable, or remove access to any Third-Party Services at any time without notice or liability. Details on how we may share personal information with third parties, including service providers, are set forth in our Privacy Policy.
User Content and DataThe Website may allow you to share text, comments, feedback, files, images, or other materials (“User Content”). You keep ownership of anything you submit, but by providing User Content you grant Rula a license to use it as needed to operate and improve the Website or promote its services. This includes the right to store, display, adapt, and share the content in connection with our services. You represent and warrant that you have the necessary rights to provide your User Content and that it does not infringe on the rights of others or contain anything unlawful, offensive, or harmful (such as viruses or malware). Rula does not review all User Content but may remove any content that violates these Terms or that could be harmful. You are responsible for your User Content, and Rula is not responsible for what you or others choose to share.
In accordance with our Privacy Policy, and without limiting any provisions set forth therein, we collect and use information about you in the normal course of business in order to operate the Website and our business. By using the Website, you acknowledge and agree that we may use the information we collect about you for a variety of business purposes. These include communicating with you or providing information related to the Website; using information for advertising and marketing; operating, maintaining, supervising, administering, and enhancing the Website, including monitoring and analyzing the effectiveness of Website content and aggregate usage data; and providing you with a tailored and user-friendly experience as you navigate the Website. We may also use your information to gather demographic and behavioral data, anonymize and aggregate information for analytics and reporting, and develop, test, improve, and demonstrate the Website. In addition, we may use your information to respond to inquiries and fulfill requests; inform you about important information regarding the Website, services, or changes to terms, conditions, and policies; deliver marketing communications that may be of interest to you; verify your identity and/or location to allow access to services, conduct online transactions, and maintain fraud-prevention and security measures; and allow you to participate in surveys and other market research. We may also send you emails regarding system downtime, updates to this Privacy Policy, or these Terms of Use. Finally, we may use your information for broader business purposes such as conducting data analysis, audits, developing and improving services, enhancing the Website, identifying usage trends, evaluating the effectiveness of web pages, managing risk, detecting and preventing fraud, ensuring compliance with legal and regulatory requirements, and for other purposes permitted by law or with your consent. For additional information about how we collect, use, and share personal information, please refer to our Privacy Policy.
IndemnificationYou agree to indemnify, defend, and hold harmless Rula, its affiliates, and their respective officers, directors, employees, agents, and representatives from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your use or misuse of the Website, services, or any information made available through the Website; (ii) your violation of these Terms; (iii) any information, content, or materials you provide to Rula, the Group, or any Providers; or (iv) any negligent, wrongful, or unlawful act or omission by you in connection with your use of the Website, including any infringement or violation of third-party rights.
Disclaimer of WarrantiesRula does not guarantee that access to or use of the Website will be uninterrupted, secure, or error-free, or that any defects will be corrected. The Website, including all content, information and services made available through the Website, is provided on an “as is” and “as available” basis, without any warranties of any kind, whether express or implied. To the fullest extent permitted by law, Rula disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, and quiet enjoyment. You are solely responsible for your use of the Website, including any reliance on information or services made available through it. Rula does not warrant that the Website, its servers, or any content will be free of viruses, malware, or other harmful components. You are responsible for implementing safeguards to protect your devices and data, including appropriate backup and security measures. Any warranties relating to products or services offered, sold, or distributed by Rula or its affiliates are governed by separate terms and conditions provided with those products or services, if applicable.
Limitation of Liability Regarding Use of Website and ServicesTO THE FULLEST EXTENT PERMITTED BY LAW, RULA AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE WEBSITE, ITS CONTENT, OR ANY LINKED SERVICES, REGARDLESS OF THE LEGAL THEORY AND EVEN IF RULA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE WEBSITE OR ANY RELATED SERVICES IS TO STOP USING THE WEBSITE. TO THE EXTENT THAT ANY PART OF THE ABOVE LIMITATION IS FOUND UNENFORCEABLE, RULA’S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE WILL NOT EXCEED FIVE HUNDRED DOLLARS ($500).
Force MajeureWe will not be deemed in breach of these Terms or our Privacy Policy, or otherwise liable for any failure or delay in performing our obligations under these Terms, when and to the extent that such failure or delay is caused by or results from acts beyond our reasonable control, including, without limitation, the following force majeure events (“Force Majeure Events”): (a) acts of God; (b) flood, fire, earthquake, explosion, pandemic, or epidemic; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest; (d) government order, law, or actions; (e) embargoes or blockades in effect on or after the date of these Terms; (f) national or regional emergency; and (g) other events beyond Rula’s reasonable control.
We will use reasonable efforts to communicate with you and provide notice within thirty (30) days of a Force Majeure Event, stating the expected duration of the event. We will also use diligent efforts to mitigate the impact of the Force Majeure Event and will resume performance of our obligations as soon as reasonably practicable after the cause is removed.
SecurityYou may not access or attempt to access any part of the Website without authorization, interfere with the Website’s operation, or attempt to circumvent any security or authentication measures. Prohibited activities include, without limitation, probing or testing system vulnerabilities, using automated tools such as scrapers, or bots to access the Website or Content, or otherwise attempting to gain unauthorized access to data, accounts, or systems. Violations may result in civil or criminal liability, and Rula may cooperate with law enforcement authorities in investigating and prosecuting such violations. If the Website requires you to create an account or access password-protected areas, you must use only your assigned credentials, maintain their confidentiality, and accept responsibility for all activity occurring under your account. Rula uses reasonable safeguards to protect your personal information, as described in our Privacy Policy.
Revisions and TerminationRula reserves the right, in its sole discretion, to terminate your access to all or any part of the Website, with or without cause, and with or without notice. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. These Terms constitute the entire agreement between you and Rula with respect to the subject matter herein. Rula may, in its sole discretion, revise these Terms from time to time by updating this page. You should periodically review this page to stay informed of the current Terms. Your continued use of the Website after any such revisions constitutes your acceptance of the revised Terms. Certain provisions of these Terms may be superseded by expressly designated legal notices or additional terms located on particular pages of the Website.
Contact Us:
Path CCM, Inc. d/b/a RulaAddress: 5201 Great America Parkway, Suite 320 PMB #234, Santa Clara, CA 95054.Phone Number: 323-205-7088E-Mail Address: privacy@rula.com
Account Creation and Patient RegistrationTo access certain features of the Website, including scheduling and managing appointments, you may be required to create an account. By registering, you agree to provide true, accurate, current, and complete information (“Registration Information”) and to maintain and promptly update such information to keep it accurate and complete at all times. If you provide information that is untrue, inaccurate, outdated, or incomplete, or if Rula has reasonable grounds to suspect that is the case, your account may be suspended or terminated. You are entirely responsible for maintaining the confidentiality of your login credentials and for all usage and activities that occur under your account. You agree not to share your credentials, allow others to access your account, or otherwise compromise the security of your account. You must promptly notify Rula of any unauthorized use of your account or any other security concern. Rula is not liable for any loss or damage arising from your failure to comply with these obligations.
By creating an account, you represent and warrant that you are at least eighteen (18) years old, or that you are the parent or legal guardian of a minor creating an account on their behalf, and Rula may require proof of age or legal authority at any time. Each user may only create and maintain one account. Rula reserves the right to suspend, restrict, or terminate any duplicate, false, or otherwise unauthorized accounts, and may suspend or terminate your access at its discretion if you violate these Terms or misuse the Website.
No Medical Care or AdviceRula is not a medical group and does not provide medical advice, diagnosis, or treatment. Rula provides administrative services, including scheduling and patient registration, through the Website on behalf of the Group. All telemedicine consults and clinical services available through the Website are provided exclusively by licensed Providers engaged by Group.
Rula does not own or operate medical practices and does not employ, supervise, or control the Providers providing care. Clinical judgment and responsibility for patient care rest solely with Group and its Providers. Patients should direct all questions regarding medical services to their Provider or Group.
Not For EmergenciesThe Website and its services are not intended for medical emergencies or urgent situations. You should never disregard, avoid, or delay obtaining medical advice from your physician or another qualified healthcare provider because of something you have read on the Website. If you believe you are experiencing a medical emergency or mental health crisis, call 9-1-1 immediately.
You should seek emergency care or follow-up care when recommended by a Provider or whenever you believe it is necessary. You should also continue consulting with your primary care provider and any other healthcare professionals involved in your care. Always seek the advice of a physician or other qualified healthcare provider with any questions you may have regarding a medical condition, and before starting, stopping, or modifying any course of treatment.
Availability of the WebsiteYou represent and warrant that you are not a person barred from accessing the Website under the laws of the United States or any other applicable jurisdiction. Access to and use of the Website are limited to users located in U.S. states where both the Website and related services are available. Although the Website may be accessible from many locations, your ability to obtain consultations, prescriptions, or other clinical services depends on state licensure, prescribing rules, and related regulatory requirements. Services of the Website are not available to users located outside the United States, and accessing the Website from jurisdictions where its content is illegal, or where Rula does not make the Website or its services available, is prohibited.
Online PaymentsYou may be asked to pay for services through the Website, including for booking health services. Rula engages a secure, third-party payment processor to collect and process payments in compliance with PCI-DSS standards. Rula may request limited payment details, such as your name, card number, and expiration date, for processing through the third-party vendor. All payment information is handled securely. By submitting payment, you confirm that the information you provide is accurate, that you are authorized to use the selected payment method, and that your financial institution will honor the charges.
ApplicabilityThis section applies only to licensed healthcare Providers who are engaged or contracted by the Group to provide healthcare services to patients of the Group. If you are not a Provider engaged or contracted by the Group, this section does not apply to you. Some of the services Rula provides through the Website are intended to assist Providers in the delivery of care, such as registration, scheduling, credentialing, communication, documentation, and administrative support.
Provider ApplicabilityTo register as a Provider with Rula and utilize the Website in such capacity, you must be a licensed physician, nurse practitioner, or other qualified healthcare professional engaged or contracted by the Group to provide services to patients. By registering, you represent and warrant that you: (a) hold all required licenses, certifications, and authorizations necessary to practice in the jurisdiction(s) where you deliver care; (b) are in good standing with all applicable licensing boards and regulatory authorities; and (c) will comply with all applicable federal, state, and local laws, regulations, and medical board rules in connection with your use of the Website and delivery of services. Providers acknowledge that their relationship with patients is solely between the Provider and the patient. Patients do not have a physician–patient relationship with Rula. Rula does not practice medicine and does not provide medical services. Certain services offered through the Website are intended only to assist Providers in delivering care (including scheduling, communication, documentation, and administrative support) and do not constitute medical advice or treatment.
Rula does not provide medical advice, legal advice, or compliance guidance. Providers are responsible for seeking their own legal and regulatory counsel and for ensuring compliance with all applicable laws, rules, and regulations. The Website and its content should not be relied upon to determine compliance obligations.
Independent Provider JudgementProviders are solely responsible for the provision of medical services, including exercising independent professional judgment and complying with all applicable standards of care. The Website may assist in facilitating care but is not a substitute for in-person assessment when reasonably necessary. Providers must inform patients when services delivered through the Website may not be a complete or adequate substitute for in-person care. The Provider–patient relationship exists solely between the Provider (and/or Group) and the patient. Providers are responsible for obtaining informed consent, providing notices, and maintaining accurate records of care.
Provider IndemnificationProviders agree to defend, indemnify, and hold harmless Rula from any claims arising out of the Provider’s use of the Website or the provision of medical services, including claims by or on behalf of patients or third parties. Providers may not settle any claim involving Rula without Rula’s prior written consent.
Provider ContentIf a Provider submits, uploads, or provides content through the Website (“Provider Content”), the Provider represents and warrants that they have the legal right to do so, and that such content will not:
Be defamatory, abusive, obscene, harassing, fraudulent, pornographic, or unlawful;
Infringe the intellectual property or privacy rights of others; or
Contain viruses or harmful components.
Providers remain solely responsible for all Provider Content. By submitting Provider Content, the Provider grants Rula a royalty-free, irrevocable, transferable license to use, copy, modify, publish, and distribute such content in any form or medium. Rula has no obligation to maintain Provider Content, provide compensation, or respond to submissions, and reserves the right to remove or edit content at its discretion.
Privacy and Compliance with LawsProviders agree to use the Website and its services only in ways that comply with all applicable laws and regulations, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and related privacy and security rules including applicable state privacy laws. Providers are responsible for safeguarding patient information, using the Website solely for authorized purposes, and ensuring that all patient data is handled in accordance with HIPAA, state privacy laws, and the Group’s policies.
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